With the exception of statutory rights of rescission or contractually-agreed provisions, rescission is excluded and shall otherwise require, for example for an erroneous order, written agreement between the parties.

Where orders already confirmed by us upon agreement are cancelled or significantly modified for reasons that cannot be attributed to us, a fixed sum of damages for cancellation in the amount of 15% of the gross contract value shall become due. Both Parties shall be entitled to provide evidence of higher or lower damages to the other Party. In such case, only these damages shall be compensated.

Return or exchange of goods without good reason shall only be accepted by us upon our written confirmation. We shall charge a buy-back fee at 15% of the net value of the goods. The customer shall bear responsibility for transportation costs. Goods returned to us shall only be accepted if they are in their original packaging, undamaged and in unused condition. Return of third-party goods, special products and custom-made goods is generally excluded, insofar as the customer has no legal right to rescind.